Were you charged for an automatically renewing LastPass subscription?
Contact us by clicking here, calling (914) 775-8862, or emailing case@wittelslaw.com.
Wittels McInturff Palikovic is investigating consumer complaints regarding and a potential class action lawsuit against LastPass. LastPass offers a password manager that stores and automatically fills in logins across devices. But widespread consumer reports indicate many issues with LastPass, including:
• Unexpected charges for subscription renewals
• Difficulty canceling LastPass subscriptions
• Recurring charges even after cancellation or account deletion
• No way to reach customer support without an active account login
• Arbitrary refund denials
If any of this happened to you, you are not alone! Contact WMP today.
What are consumers saying about LastPass?
Consumer reviews of LastPass on the Better Business Bureau and Trustpilot repeatedly mention problems with the company's automatic renewal, cancellation, and refund policies. Recent consumer complaints and reviews allege:
· “Scammers. . . . I cancelled. Today they charged [me] an annual fee.”
· “I cancelled my subscription through the app . . . but the subscription was renewed anyway.”
· “They make it impossible to cancel your subscription.”
· “They continue to charge my card despite cancelling and eventually deleting my account.”
· “[I have] spent hours trying to claim back unauthorised money on an auto-renewal.”
· “I cancelled my subscription to LastPass . . . . I am somehow billed for a renewal. . . . What a scam”
· "scam, irresponsible, no support at all."
· “What a complete sham this company is. . . . I had been charged for another year.”
· “[E]very year they renew and charge me and apparently I can't unsubscribe.”
· “My account has been closed for over a year, but I'm still being billed.”
· “We have been trying to cancel our account for two years.”
· "They literally stole from me and won't give it back."
· "[T]hey renewed the membership, despite the cancelation. . . . I reported fraud to my card issuer."
You may have a claim if:
• You were charged for a LastPass renewal you did not knowingly authorize
• You tried to cancel LastPass but continued to be billed
• LastPass denied a refund after an unwanted renewal charge
• You were billed after closing or deleting your LastPass account
• You had difficulty finding or completing LastPass's cancellation process
Why this matters
Automatic renewal and consumer protection laws generally require clear renewal disclosures, affirmative consent, an acknowledgment, and a simple way to cancel. Our investigation and consumer complaints indicate that LastPass's enrollment, cancellation, and refund practices may not comply with the law.
Frequently Asked Questions
Do I have to be out a lot of money to contact you?
No. Even small recurring charges can add up and support a legal claim.
What if I already canceled?
You may still be eligible if you were charged without proper disclosure or consent.
How much does it cost to speak with a lawyer?
Nothing. Consultations are free and confidential.
Contact our law firm – free consultation
If you were charged by LastPass after canceling, after closing your account, or through an unwanted automatic renewal, we want to hear from you. The consultation is free and confidential. If an individual or class action lawsuit is filed, there is no cost or fee to join the case.
• Free, confidential consultation
• No out-of-pocket costs
• No cost or fee to join if a lawsuit is filed
Contact us today by clicking here, calling (914) 775-8862, or emailing case@wittelslaw.com.