Contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.
Having Trouble Canceling Your LegalShield Subscription? Were You Charged After You Tried to Cancel?
Wittels McInturff Palikovic is investigating consumer complaints regarding LegalShield, a subscription-based legal services provider. LegalShield offers subscriptions that automatically renew, resulting in recurring charges unless the consumer cancels. Consumers have reported difficulty canceling their LegalShield subscriptions, problems having cancellation requests honored, and continued charges after canceling.
WMP is investigating whether LegalShield’s automatic renewal and cancellation policies violate state and federal automatic renewal and consumer protection laws by, among other practices, making it unnecessarily difficult for consumers to cancel its automatically renewing subscriptions and by failing to adequately disclose the automatically renewing nature of its subscriptions at sign-up. If you had trouble canceling your LegalShield membership, continued to be charged after requesting cancellation, or were charged for an unexpected renewal, you may have a legal claim. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.
What Is This Case About?
Our investigation indicates that LegalShield may place unnecessary obstacles in the way of consumers who want to cancel their automatically renewing subscriptions. Although consumers can purchase LegalShield memberships online, LegalShield does not appear to permit cancellation through its website or offer clear, easily discoverable guidance on how to cancel. Our investigation also shows that LegalShield may not affirmatively disclose the automatically renewing nature of its subscriptions prior to sign-up.
Consumers have reported difficulty figuring out how to cancel subscriptions, cancellation requests that go unanswered or require repeated follow-up, and that LegalShield continues to charge them after they have tried to cancel. One consumer warns that “[y]ou will waste days trying to cancel. Already reported them to BBB for making it impossible to cancel.” Another consumer says, “AVOID. This company is usel[e]ss plus they make it impossible for you to cancel the membership.” A third alleges, “Do not subscribe . . . [T]heir business model feels built around making it easy to sign up and painfully difficult to leave. In my experience, the whole setup feels misleading, pushy, and designed to keep charging people even after they no longer want the membership.” Another consumer reports the same problem: “I have been trying to cancel this service for five months. . . I would give 0 stars if I could. Do not sign up because they will never let you stop paying.”
Did You Have Trouble Canceling Your LegalShield Subscription?
You may have a legal claim if you:
- Had difficulty canceling your LegalShield subscription
- Were required to contact customer service or submit a separate written request to cancel
- Submitted a cancellation request that was ignored, delayed, or not processed
- Continued to be charged after requesting cancellation
- Were denied a refund for charges incurred after attempting to cancel
- Were unexpectedly charged for an automatic renewal or did not knowingly agree to recurring charges
Contact WMP – Free Consultation
Our law firm represents consumers nationwide in cases involving deceptive subscription practices and automatic renewal violations.
If you had difficulty canceling your LegalShield subscription, continued to be charged after trying to cancel, or received an unexpected subscription renewal charge, we encourage you to contact us.
- Free, confidential consultation
- No costs
Contact us today to learn your rights and see if you qualify.
Frequently Asked Questions
Do I have to be out a lot of money to contact you?
No. Even small recurring charges can add up and support a legal claim.
What if I already canceled?
You may still be eligible if you experienced difficulty canceling, were charged after you attempted to cancel, or were charged for an automatic renewal without adequate disclosure or consent, even if your membership has since ended.
How much does it cost to speak with a lawyer?
Nothing. Consultations are free and confidential.
If you had difficulty canceling your LegalShield subscription, continued to be charged after attempting to cancel, were denied a refund for charges incurred after requesting cancellation, or were unexpectedly charged for an automatic renewal, we want to hear from you. Contact a class action attorney at WMP for a free case evaluation. If a lawsuit is filed, there is no cost or fee to join the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.