Contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.
Wittels McInturff Palikovic is investigating numerous consumer complaints regarding Noom’s potentially fraudulent and misleading signup practices used to fool customers into paying large upfront charges when those customers only intended to try a “risk-free trial.”
Upon investigation, evidence suggests that Noom may have deliberately modified its signup process to entice consumers to begin the Noom enrollment process with the promise of a free trial, only to pull a bait and switch at the end of the signup process. Many consumers report that Noom leads them to believe they are only signing up for a 7-day trial membership, but then later in the signup process Noom tries to get consumers to skip the trial period entirely, and instead pay a large upfront cost for the entire Noom program totaling more than $100. In addition, although the signup process still offers a button to continue with the trial membership, Noom deliberately hides or minimizes this option to make finding and selecting it more difficult, and to make users more likely to instead agree to waive the trial period—many of whom skip the trial without even realizing they have done so. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of Noom customers unwittingly charged large upfront fees to recover unauthorized charges and other damages.
If you were enticed into being charged for a large upfront payment by Noom when you only intended to sign up for a no-risk trial membership, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.