Wittels McInturff Palikovic is investigating numerous complaints regarding PlateJoy’s potentially fraudulent practice of automatically enrolling consumers in pricey annual or multi-month paid plans after ostensibly free trials and charging recurring payments without consumers’ consent.
Upon investigation, evidence suggests that PlateJoy may have lured users into lengthy paid subscription plans unknowingly with misleading free trials and purported “monthly” costs, obscuring the fact that those trials will automatically convert into six-month or annual paid subscriptions with large upfront charges. Evidence further suggests that PlateJoy has made the cancellation process unnecessarily difficult and that unauthorized, recurring charges may continue even after a consumer has cancelled the unwanted subscription. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of PlateJoy users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
Founded in 2012, PlateJoy offers weekly recipes and grocery lists that it claims are personalized to help consumers achieve “optimal health and wellbeing.” But consumer complaints have described PlateJoy as a “rip off,” a “fraud,” “sneaky,” and a “scam,” and accuse PlateJoy of hitting consumer’s accounts with “surprise” charges. These complaints allege that PlateJoy misled consumers into signing up for a subscription at a small monthly amount with the promise that they could “cancel any time” before instead charging a large upfront fee, that PlateJoy uses auto-renewal to convert consumers’ free trials into paid subscriptions without their knowledge, that PlateJoy makes it difficult to cancel the subscription and to contact customer service, and that PlateJoy has continued to charge consumers even after they cancel.
If you were enrolled in a paid PlateJoy membership and were charged recurring payments or a large upfront fee by PlateJoy without your knowledge or consent, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.