Wittels McInturff Palikovic is investigating complaints from consumers regarding StubHub’s potentially fraudulent refund practices employed during the COVID-19 pandemic.
Consumers are being refused refunds for the tickets they bought to events that were cancelled due to the pandemic. Consumers are alleging that StubHub recently replaced its long-time cash refund policy. Instead of giving full refunds for cancelled events, StubHub is offering consumers a credit for future use in lieu of any cash refund “as determined in StubHub’s sole discretion.” Worse, it appears that StubHub is rewriting history—applying this one-sided policy even to tickets purchased before the new refund policy was implemented.
Evidence further suggests that StubHub is refusing to acknowledge that some events were cancelled at all, instead referring to them as indefinitely “postponed” and refusing refunds on that basis as well.
The COVID-19 pandemic has been a major setback for businesses and consumers alike. Rather than attend mass gatherings, consumers are staying home and practicing social distancing. Many are under explicit shelter-in-place orders and are out of work. Now, adding insult to this injury, StubHub refuses to return consumers’ hard-earned and much-needed money paid for events they cannot attend.
If you purchased a ticket to an event through StubHub, Inc., we urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.