Wittels McInturff Palikovic is investigating numerous complaints regarding grave-searching site BillionGraves’s potentially illegal practices of automatically renewing customers who purchase paid plans without their permission. Complaints also indicate the BillionGraves may make it difficult or confusing for users to cancel their automatically renewing memberships to prevent consumers from stopping payments for BillionGraves Plus.
Consumer complaints describe the premium version of its site, BillionGraves Plus, and its autorenewal practices as the “biggest ripoff on the Internet,” a “scam” and a “shady, shady business,” warning that “once they have your credit card number, they will continue” to charge the card “until it expires!” Consumers describe the service as “impossible to cancel,” and report a cancellation “procedure that was impossible” and instructions that “don’t work and lead in a circle.” Evidence further suggests that customers who have cancelled may still be automatically renewed without their consent at a later date. Complaints also report that it is “extremely difficult” to contact the company and that consumers have a hard time reaching BillionGraves customer support by email and phone.
If you are or were previously a BillionGraves Plus customer and were surprised to be charged for a recurring subscription, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.