Wittels McInturff Palikovic is investigating numerous complaints regarding Busuu’s potentially fraudulent practice of automatically enrolling customers in pricey paid plans after ostensibly free trials and charging recurring payments without consumers’ consent.
Upon investigation, evidence suggests that Busuu may have lured users into paid subscription plans unknowingly with misleading free trials, deliberately hiding the fact that those trials will automatically convert into paid subscriptions. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through Busuu. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of Busuu users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
Consumer complaints accuse Busuu of running a “scam,” committing “fraud” against them, and “stealing” money. Users say that Busuu charges consumers for lengthy subscriptions without notice and without authorization, that Busuu uses auto-renewal to continue renewing consumer accounts, that Busuu makes it intentionally difficult to stop future auto-renewal charges or contact the company regarding their concerns, that Busuu uses a difficult to navigate CAPTCHA tests when consumers attempt to cancel their subscriptions, that Busuu refuses to provide refunds when requested, that Busuu actually increases the price it charges consumers upon renewal of their subscriptions, and that even consumers who don’t use their Busuu accounts are charged for renewal of their subscriptions.
If you were enrolled in a paid Busuu membership and were charged recurring payments or a large annual fee by Busuu without your knowledge or consent, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.