Wittels McInturff Palikovic is investigating numerous complaints regarding MalwareBytes’ potentially fraudulent practice of automatically enrolling customers in pricey paid plans after ostensibly free trials and charging recurring payments without consumers’ consent.
Upon investigation, evidence suggests that MalwareBytes may have lured users into paid subscription plans unknowingly with misleading free trials, deliberately hiding the fact that those trials will automatically convert into paid subscriptions. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through MalwareBytes. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of MalwareBytes users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
MalwareBytes provides products that are intended to stop malware from infecting consumers’ computers, preventing privacy violations and identity theft. But consumers accuse MalwareBytes of being a “scam,” assessing “fraudulent charges,” and leaving them “stuck” paying for unwanted and unneeded services. User complaints further indicate that MalwareBytes charges consumers for subscriptions that last one to two years without prior notice of the charge, and charges users without authorization. Those consumers that do manage to discover that they are being charged by MalwareBytes allege that they find it difficult or “virtually impossible” to contact MalwareBytes to stop future auto-renewal charges or to otherwise contact the company with concerns or complaints, and further report that MalwareBytes refuses to provide refunds for unauthorized charges when requested.
If you were enrolled in a paid MalwareBytes membership and were charged recurring payments or a large annual fee by MalwareBytes without your knowledge or consent, or had difficulty cancelling auto-renewal charges, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.