Contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.
Wittels McInturff Palikovic is investigating complaints from California consumers regarding ClassPass’s potentially fraudulent practice of automatically enrolling those consumers in pricey paid plans and charging consumers recurring payments without their consent.
Upon investigation, evidence suggests that ClassPass may have lured customers in California into paid subscription plans unknowingly with misleading free trials, deliberately hiding the fact that those trials will automatically convert into paid subscriptions. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of California customers of ClassPass to recover unauthorized charges and other damages.
Founded in 2013, ClassPass claims to be “revolutionizing the fitness and wellness industry,” but consumer complaints paint a darker picture. Consumers have accused ClassPass of being “shady” and a “scam,” that is committing “fraud” by charging them for auto-renewal payments without consumers’ awareness or authorization, and that ClassPass uses “predatory policies” that are only “disclosed in fine print.” Some consumers say that ClassPass has “stolen hundreds of dollars” from them for a service that they never used, particularly for charges incurred after the start of the COVID-19 pandemic, and allege that ClassPass is “falsely promoting free trials.” ClassPass customers attempting to cancel their subscriptions report that when contacting ClassPass customer service, consumers have to navigate chat bot responses before reaching an actual person to help with their problem, and some say they have cancelled multiple times but continue to be charged anyway.
If you are located in California and were enrolled in a paid plan and charged recurring payments by ClassPass without your knowledge or consent, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.