Contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.
Wittels McInturff Palikovic is investigating widespread complaints regarding Mindvalley’s potentially deceptive subscription renewal practices. Consumers complain that once enrolled, Mindvalley makes it difficult and confusing to cancel their automatically renewing memberships to prevent consumers from stopping automatic payments to Mindvalley.
Upon investigation, evidence suggests that Mindvalley enrolls users in deceptive, automatically renewing subscription plans with no clear indication that their purchase will result in ongoing charges. Frustrated customers say they were surprised to find recurring charges made to their bank accounts, even after believing they had canceled. Many report that cancellation requests are ignored or that they were denied refunds even when charges were contested immediately.
Our investigation indicates that Mindvalley’s policies may violate federal and/or state consumer protection and automatic renewal laws, including failure to clearly present renewal terms, obtain affirmative consent from consumers, and provide simple and immediate cancellation options. If you have been unable to cancel Mindvalley, been charged by Mindvalley without your consent, or been denied a refund for unfair charges, you are not alone – and Wittels McInturff Palikovic can help determine whether you have a viable legal claim.
Consumer complaints evince a pattern of misleading conduct. One user alleges that “Mindvalley is clearly a scam business: it is purposely made very difficult to find the site in the app and on the website where customers can cancel their subscription.” Another alleges “I was charged $498 automatically with no way to cancel or refund. . . . I didn’t ask for this. I’ve scoured the website and the directions for cancelling and getting a refund within 15 days . . . those directions didn’t work. I emailed the email address on the invoice . . . one day after being charged. NO RESPONSE.” Yet another alleges, “[I]ts a scam!! [T]hey don’t follow their refund or cancellation policies. . . . [I]ts a big greedy corporation trying to use your pain for monetary gains.” Another alleges, “Unauthorized Renewal. They charge[d] my credit card for a renewal that I did not know existed. . . . They will not refund my money. They say I needed to cancel the renewal prior to being charged. If you go to their website [it] has no cancelation feature. . . . I am SO FRUSTRATED I could scream. They stole my money and will not give it back.” Complaints allege that, when consumers can find Mindvalley’s cancellation link, which one user said took “almost two hours,” the links often do not work.
If you were charged a renewal fee you didn’t authorize, were denied a refund, or had difficulty canceling your Mindvalley subscription, we want to hear from you. Contact a class action attorney at WMP for a free case evaluation. If a lawsuit is filed, there is no cost or fee to join the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.