Contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.
Wittels McInturff Palikovic is investigating numerous complaints regarding EcoShield’s potentially unlawful practice of charging customers hidden and exorbitant fees to cancel their subscriptions and, when customers attempt to contest those fees, sending their accounts to debt collection.
Further investigation suggests that EcoShield disguises its exorbitant cancellation fees as an “Annual Commitment Discount” that it claims applies when consumers enroll. Then, when customers cancel, EcoShield demands “repayment” of this so-called “discount.” Evidence also suggests that EcoShield’s subscriptions are typically structured to automatically renew without additional action from the customer, meaning that cancellation at any time—even after years of being a customer—triggers the fee. Numerous customers have reported that EcoShield refuses to waive these hidden charges and refers unpaid fees to debt collectors.
WMP has already filed class actions against companies that use similar deceptive tactics and may file suit against EcoShield to recover unauthorized charges and other damages on behalf of affected customers.
Customer complaints further suggest EcoShield is engaging in unlawful practices. Customers have alleged that EcoShield is a “SCAM! SCAM! SCAM! They’re stealing our money!!” and that “[t]his place is a SCAM. It’s a FRAUD and a CON[.]” Consumers further allege that EcoShield’s “contracts are misleading and deceptive. . . . Instead of taking responsibility for their misleading practices, they continue to insist on charging me[,] ignoring the false promises they made when I signed up.” Another customer alleges that EcoShield “told me there was a fee of $150 to cancel. They have constantly texted me and their customer service threatened to turn me over to [a] collection agency. I would never recommend this service.” Yet another customer alleges that Ecoshield “is trying to charge me a $150 cancellation fee which I will dispute as fraud. . . . Do not fall for this company’s schemes.”
If you are or were a customer of EcoShield and you were charged fees that were not properly disclosed, had difficulty canceling your subscription, were denied a refund, or did not receive the service you were promised, you are not alone. Contact a class action attorney at WMP for a free case evaluation. If a lawsuit is filed, there is no cost or fee to join the case.
You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.