Wittels McInturff Palikovic is investigating numerous complaints regarding the New York Times’s paid subscriptions to its Cooking content, and specifically, New York Times Cooking’s potentially fraudulent practices of automatically enrolling consumers in pricey paid plans and charging recurring payments without consumers’ consent, then making it unreasonably difficult to cancel a paid subscription.
Upon investigation, evidence suggests that New York Times Cooking may have lured users into expensive subscription plans unknowingly with a confusing enrollment process, obscuring the fact that New York Times Cooking enrolls consumers into monthly or annual paid subscriptions. Evidence further suggests that New York Times Cooking makes these subscriptions intentionally hard to cancel, allowing consumers to quickly and easily sign up for New York Times Cooking online, but requiring users to cancel either by calling New York Times customer service on the phone, or using the live chat function on its website. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of New York Times Cooking users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
Consumer complaints describe New York Times Cooking’s subscription and cancellation practices as a “scam” that make it “impossible” to stop automatic charges. Consumers allege that New York Times Cooking’s customer service department will “lie and deceive” to prevent customers from cancelling their subscriptions.
If you were enrolled in a New York Times Cooking membership and were charged recurring payments or found it unreasonably difficult to cancel your subscription, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.