Wittels McInturff Palikovic is investigating numerous complaints regarding Vimeo’s potentially fraudulent practice of enrolling customers in free trials that automatically convert into pricey paid plans, charging recurring payments without consumers’ consent, then making it difficult and confusing to cancel those automatically renewing memberships to prevent consumers from stopping payments to Vimeo.
Upon investigation, evidence suggests that Vimeo may have lured users into paid subscription plans by offering a free month of service, deliberately hiding the fact that the free plan will automatically renew into an annual plan costing hundreds of dollars without further action by consumers. Evidence further suggests that customers who realize they will be charged at the end of the trial are unable to cancel before being charged. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of Vimeo users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
Consumers claim that Vimeo makes it intentionally difficult to cancel subscriptions in order to charge unwitting customers without their consent. Vimeo customers accuse the company of charging customers hundreds of dollars even after they cancel their accounts. Users also allege that Vimeo does not have an option to cancel accounts through its website, and emails to customer service are ignored or responses delayed until the customer is charged. Consumers accuse Vimeo of being a “scam” that “should be sued.” Consumers further claim that Vimeo makes in “impossible to cancel” accounts during the free trial period.
If you were enrolled in Vimeo and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.