Wittels McInturff Palikovic is investigating numerous complaints regarding ProtonVPN’s potentially fraudulent practice of automatically enrolling customers in pricey paid plans and charging recurring payments without consumers’ consent, then making it impossible to cancel those automatically renewing memberships without downgrading the account and losing the functions they paid for.
Upon investigation, evidence suggests that ProtonVPN may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through ProtonVPN without immediately losing the service that they already paid for in advance. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of ProtonVPN users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
Consumers accuse ProtonVPN of making it intentionally difficult to cancel their subscriptions. Customers further say that when they dispute charges, ProtonVPN locks their accounts in retaliation, even though the customers do not receive refunds. Because of these practices, consumers call ProtonVPN a “scam” and a “rip off,” describing ProtonVPN’s practices as “deceptive,” “malicious,” and “dishonest.” Consumers who contact customer service at ProtonVPN accuse the company of not addressing concerns, alleging the company puts “profits before anything else.” Consumers who do cancel ProtonVPN report that their access to the service is cut off immediately, even if they paid for additional months or weeks of service. ProtonVPN supposedly gives consumers “credits” for future services for the unused time, but will not allow the consumer to maintain access to the VPN through the end of the paid period. Consumers also say that ProtonVPN will not grant customers refunds for the paid time that they are unable to use. Other consumers claim that although ProtonVPN has a 30 day money back guarantee, the company fails to honor that guarantee.
If you were enrolled in ProtonVPN and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.