Wittels McInturff Palikovic is investigating numerous complaints regarding Private Internet Access’s potentially fraudulent practice of automatically enrolling customers in pricey paid plans and charging recurring payments without consumers’ consent, making it difficult to cancel an account or autorenewal, thus continuing to charge customers without their permission and/or knowledge.
Upon investigation, evidence suggests that Private Internet Access may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through Private Internet Access. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of Private Internet Access users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
Private Internet Access provides VPN services that are intended to enhance privacy online. But consumers accuse Private Internet Access of obscuring the fact that the service automatically renews and making it intentionally difficult to cancel their subscriptions. Consumers accuse Private Internet Access of being a “scam” that “steal[s] money” from customers. Consumers further claim that Private Internet Access, despite having a 30 day money back guarantee, makes it impossible to actually obtain a refund. Private Internet Access customers also accuse the company of providing “deliberately confusing” instructions on how to contact customer service, leaving customers unable to “get the support you need.”
If you were enrolled in Private Internet Access and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.