Wittels McInturff Palikovic is investigating numerous complaints regarding CyberGhost’s potentially fraudulent practice of luring customers in for so-called “free” trials, but in fact automatically enrolling customers in pricey paid plans and charging recurring payments.
Upon investigation, evidence suggests that CyberGhost may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through CyberGhost. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of CyberGhost users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
CyberGhost provides VPN services that are intended to enhance online privacy. But consumers accuse CyberGhost of making it intentionally difficult to cancel their subscriptions. Consumers allege that CyberGhost is a “rip-off” and a “scam” and even when users do manage to cancel their account, CyberGhost continues to charge them regardless. Consumers also claim that CyberGhost’s “free” trial in fact requires an upfront payment with a “money back guarantee,” but CyberGhost makes it intentionally difficult to contact customer service and leaves users who thought they signed up for a free trial enrolled in the paid version of the service.
If you were enrolled in CyberGhost and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.