Wittels McInturff Palikovic is investigating numerous complaints regarding TorGuard’s potentially fraudulent practice of automatically enrolling customers in pricey paid plans and charging recurring payments without consumers’ consent, then making it difficult and confusing to cancel those automatically renewing memberships to prevent consumers from stopping payments to TorGuard.
Upon investigation, evidence suggests that TorGuard may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through TorGuard. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of TorGuard users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
TorGuard provides a VPN service that is intended to enhance online privacy. But consumers accuse TorGuard of charging them automatic payments without their knowledge or consent, claiming that the autorenewal function is “not clear in the original purchase.” Some TorGuard customers report that even after contacting customer service, the company refuses to cancel their accounts and stop automatic payments. Consumers further accuse TorGuard of being a “scam” that is run by “crooks.” TorGuard customers allege that the company uses “shady customer service” representatives that intentionally frustrate users from getting a refund under TorGuard’s refund policy.
If you were enrolled in TorGuard and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.