Wittels McInturff Palikovic is investigating numerous complaints regarding PureVPN’s potentially fraudulent practice of automatically enrolling customers in pricey paid plans and charging recurring payments without consumers’ consent, then making it difficult and confusing to cancel those automatically renewing memberships to prevent consumers from stopping payments to PureVPN.
Upon investigation, evidence suggests that PureVPN may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through PureVPN. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of PureVPN users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages.
PureVPN provides a VPN service that is intended to enhance online privacy. But consumers accuse PureVPN of making it intentionally difficult to cancel their subscriptions, reporting that when attempting to cancel, customer service responds with “a ton of questions back” about “why” customers are seeking to cancel. Consumers claim that this cancellation policy is “unethical” and call the company a “scam” that is run by “crooks.” Consumers allege that PureVPN customer service is very difficult to get hold of, especially when trying to cancel an account. Other consumers report that they bought “lifetime” accounts that PureVPN unilaterally reduced to multi-year accounts and is now seeking to charge those purchasers of “lifetime” accounts to continue using the VPN service.
If you were enrolled in PureVPN and were charged recurring payments without your knowledge or consent, found it unreasonably difficult to cancel your account, or had your lifetime account reduced to a time-limited subscription, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.