Contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.
Wittels McInturff Palikovic is investigating complaints from California consumers regarding wearable fitness tracker company WHOOP and its potentially illegal practice of using consumers’ credit card or other payment information to automatically renew those consumers’ subscription memberships without their consent.
Upon investigation, evidence suggests that WHOOP may have lured consumers into paid monthly subscription plans unknowingly, hiding the fact that monthly plans lock consumers into lengthy year-long contracts. Consumers allege that WHOOP has “set up their membership program to trap people” and that WHOOP’s “very poor business practices” feel “like a scam” and are “misleading and unfair.” Consumer complaints further suggest that WHOOP makes it difficult to cancel subscriptions, including that “the company makes it extremely hard to find where in the app you can cancel your membership” and that talking to customer service is “a huge headache.”
WHOOP was found in 2012 and has raised nearly $405 million from tech investors, putting its valuation at $3.6 billion. Yet consumers charge that WHOOP relies on “a bait and switch model” and that WHOOP is “just trying to get as much monthly revenue as they can so that they look good on paper for their investors.”
WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of customers of WHOOP to recover unauthorized charges and other damages.
If you are located in California and were enrolled into an automatically renewing WHOOP subscription without your consent, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.