Contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.
Wittels McInturff Palikovic is investigating numerous complaints regarding Jolie Showerhead’s potentially illegal practice of making it difficult and confusing to cancel their automatically renewing subscriptions to prevent consumers from stopping recurring payments to Jolie.
Jolie offers a subscription service to provide replacement filters to their showerheads. Upon investigation, evidence suggests that Jolie may have designed its cancellation process so as to actually prevent Jolie subscribers from cancelling. These design techniques include over-complicated navigation menus, hiding cancellation options, requiring users to request cancellation multiple times, and requiring users to answer multiple questions before allowing them to cancel.
Consumer complaints accuse Jolie of using “false advertising” and “very misleading” business practices, with customers having “no faith in them.” Some customers have described Jolie as “a total scam.” Numerous consumers have reported difficulty successfully cancelling their Jolie subscriptions.
Throughout the process, Jolie uses what experts call “confirmshaming,” where cancelling users are bombarded with a laundry list of features they will lose if they cancel their memberships. Convoluted cancellation processes such as these do not benefit consumers and only serve to reduce cancellations and enable companies to continue to charge consumers for services that they no longer want. Tactics like the ones used by Jolie to prevent users from cancelling subscriptions have been named “dark patterns” by experts.
If you are or were previously a Jolie customer and experienced difficulty trying to cancel your membership, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.