Wittels McInturff Palikovic is investigating numerous parent complaints regarding Prodigy Education’s (www.prodigygame.com) potentially illegal practice of making it difficult or impossible to cancel automatically renewing memberships for the Prodigy Math Game.
Upon investigation, evidence suggests that Prodigy Education may have designed the cancellation process for its Prodigy Math Game to prevent purchasers from cancelling. Indeed, consumers have complained that it is difficult to figure out how to cancel or turn off the autorenewal feature of a membership, including by making the cancellation option unreasonably difficult to find.
Consumer complaints about the Prodigy Math Game reflect that many parents are unable to figure out how to cancel a paid subscription. Even those parents who are able to find out how to cancel are unable to obtain refunds for unintended or unauthorized charges. Parents even allege that after cancelling the autorenewal, Prodigy Education continues to bill their credit card every month. Many parents have harsh words about the Prodigy Math Game, complaining that it “bombards” children with “seductive, subversive subscription spots” to try to get their parents to sign up for a paid membership, and describe the company’s business practices as “sneaky,” advise other parents “against agreeing to a reoccurring membership,” and even accuse the game as being a “scam.”
If you are or were previously a Prodigy Education customer or your child used the paid version of the Prodigy Math Game and you had or are having difficulty cancelling your membership, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.