HostPapa Auto-Renewal Charges and Cancellation Complaints – Class Action Investigation

Contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Wittels McInturff Palikovic is investigating widespread complaints regarding HostPapa’s potentially deceptive practices of: (1) luring customers into auto-renewing subscriptions that dramatically increase in price upon completion of a teaser period; (2) adding unwanted services to customers subscription purchases; and (3) shutting down customers’ websites on the spurious basis of websites “using too many resources” and forcing customers to purchase more expensive plans to get their websites back.

Potentially Deceptive Autorenewal and Subscription Practices

Upon investigation, evidence suggests that HostPapa enrolls users in deceptive, automatically renewing subscription plans with no clear indication that their purchase will result in ongoing charges and no clear explanation that, upon autorenewal, the prices of those plans will dramatically increase. One frustrated consumer alleged, “BEWARE!!!!!” explaining that “I opted not to [renew], and they charged my car[]d – note, I never, ever gave consent to auto-renew – and then when I called to have it refunded, they didn’t…and they charged my card again! I’m now $1800[] short in the bank[.]” Another costumer alleged, “BUYER-BEWARE: This is a company that gets you in the door with cheap hosting and then after your term expires they increase the price 100-200% along with changing the term.” Alleges another, “Want to pay 2x more than stated? CHO[O]SE HOSTPAPA!” Another alleges not just unwanted autorenewal, but unwanted extra fees, stating “[b]ill will triple or quadruple in yr 2 with extra fees[.]”

Potentially Unlawful Website Shutdown Practices

Our firm’s investigation also reveals HostPapa’s potentially unlawful practice of limiting, without warning, the amount of space customers can use for their websites, and then holding customers’ websites hostage until the customer upgrades their plan. One customer alleged they “migrated my site Dec 2021 and then 2 months into the contract the company started limiting space and my site would not work properly. Then the company tried to extort me into paying more, for more space. I will never recommend this service again.” Another customer shared similar allegations: “HostPapa claimed that my websites were ‘using too many resources’, took them offline and began regularly suggesting/demanding that I pay more to upgrade my plan (which had worked fine for two years with the same level of traffic).” Another user alleges, “HostPapa just wants me to upgrade to an expensive plan. My blog website gets an average of less than 300 views a month, yet HostPapa has several times told me that I have exceeded my account’s resource limits. . . . When I've done the research, spent the time and made some of those changes, I just get another email from them that I'm using too many resources and threatening to shut down the site. The solution they suggest then is upgrading to an account many times more expensive. Turns out I fell for a well-known pattern -- you could call it a scam if you were the suspicious type -- when I signed a contract with HostPapa.”

HostPapa’s Practices May Violate the Law

Our investigation indicates that HostPapa’s policies may violate federal and/or state consumer protection and automatic renewal laws, including failure to clearly present renewal terms, obtain affirmative consent from consumers, and provide services promised to consumers under the HostPapa’s own terms of service. If you have been charged by HostPapa without your consent, forced to upgrade to a more expensive plan, or been denied a refund for unfair charges, you are not alone – and Wittels McInturff Palikovic can help determine whether you have a viable legal claim. Contact a class action attorney at WMP for a free case evaluation. If a lawsuit is filed, there is no cost or fee to join the case.

You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Mindvalley Auto-Renewal Charges and Cancellation Complaints – Class Action Investigation

Contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Wittels McInturff Palikovic is investigating widespread complaints regarding Mindvalley’s potentially deceptive subscription renewal practices. Consumers complain that once enrolled, Mindvalley makes it difficult and confusing to cancel their automatically renewing memberships to prevent consumers from stopping automatic payments to Mindvalley.

Upon investigation, evidence suggests that Mindvalley enrolls users in deceptive, automatically renewing subscription plans with no clear indication that their purchase will result in ongoing charges. Frustrated customers say they were surprised to find recurring charges made to their bank accounts, even after believing they had canceled. Many report that cancellation requests are ignored or that they were denied refunds even when charges were contested immediately.

Our investigation indicates that Mindvalley’s policies may violate federal and/or state consumer protection and automatic renewal laws, including failure to clearly present renewal terms, obtain affirmative consent from consumers, and provide simple and immediate cancellation options. If you have been unable to cancel Mindvalley, been charged by Mindvalley without your consent, or been denied a refund for unfair charges, you are not alone – and Wittels McInturff Palikovic can help determine whether you have a viable legal claim.

Consumer complaints evince a pattern of misleading conduct. One user alleges that “Mindvalley is clearly a scam business: it is purposely made very difficult to find the site in the app and on the website where customers can cancel their subscription.” Another alleges “I was charged $498 automatically with no way to cancel or refund. . . .  I didn’t ask for this. I’ve scoured the website and the directions for cancelling and getting a refund within 15 days . . . those directions didn’t work. I emailed the email address on the invoice . . . one day after being charged. NO RESPONSE.” Yet another alleges, “[I]ts a scam!! [T]hey don’t follow their refund or cancellation policies. . . . [I]ts a big greedy corporation trying to use your pain for monetary gains.” Another alleges, “Unauthorized Renewal. They charge[d] my credit card for a renewal that I did not know existed. . . . They will not refund my money. They say I needed to cancel the renewal prior to being charged. If you go to their website [it] has no cancelation feature. . . . I am SO FRUSTRATED I could scream. They stole my money and will not give it back.” Complaints allege that, when consumers can find Mindvalley’s cancellation link, which one user said took “almost two hours,” the links often do not work.

If you were charged a renewal fee you didn’t authorize, were denied a refund, or had difficulty canceling your Mindvalley subscription, we want to hear from you. Contact a class action attorney at WMP for a free case evaluation. If a lawsuit is filed, there is no cost or fee to join the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

EcoShield PestSolutions Cancellation Fee Investigation

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Wittels McInturff Palikovic is investigating numerous complaints regarding EcoShield’s potentially unlawful practice of charging customers hidden and exorbitant fees to cancel their subscriptions and, when customers attempt to contest those fees, sending their accounts to debt collection.

Further investigation suggests that EcoShield disguises its exorbitant cancellation fees as an “Annual Commitment Discount” that it claims applies when consumers enroll. Then, when customers cancel, EcoShield demands “repayment” of this so-called “discount.” Evidence also suggests that EcoShield’s subscriptions are typically structured to automatically renew without additional action from the customer, meaning that cancellation at any time—even after years of being a customer—triggers the fee. Numerous customers have reported that EcoShield refuses to waive these hidden charges and refers unpaid fees to debt collectors.

WMP has already filed class actions against companies that use similar deceptive tactics and may file suit against EcoShield to recover unauthorized charges and other damages on behalf of affected customers.

Customer complaints further suggest EcoShield is engaging in unlawful practices. Customers have alleged that EcoShield is a “SCAM! SCAM! SCAM! They’re stealing our money!!” and that “[t]his place is a SCAM. It’s a FRAUD and a CON[.]” Consumers further allege that EcoShield’s “contracts are misleading and deceptive. . . . Instead of taking responsibility for their misleading practices, they continue to insist on charging me[,] ignoring the false promises they made when I signed up.” Another customer alleges that EcoShield “told me there was a fee of $150 to cancel. They have constantly texted me and their customer service threatened to turn me over to [a] collection agency. I would never recommend this service.” Yet another customer alleges that Ecoshield “is trying to charge me a $150 cancellation fee which I will dispute as fraud. . . . Do not fall for this company’s schemes.”

If you are or were a customer of EcoShield and you were charged fees that were not properly disclosed, had difficulty canceling your subscription, were denied a refund, or did not receive the service you were promised, you are not alone. Contact a class action attorney at WMP for a free case evaluation. If a lawsuit is filed, there is no cost or fee to join the case.

You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Experian CreditWorks Premium Autorenewal Investigation

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Wittels McInturff Palikovic is investigating numerous complaints regarding Experian’s potentially unlawful practice of enrolling customers in automatically-renewing subscriptions without their knowledge or consent and then continuing to charge those customers without their permission. 

Upon investigation, evidence suggests that Experian may have funneled users into paid subscription plans, including the Experian CreditWorks Premium plan, deliberately hiding the fact that those plans will automatically renew without further actions by consumers or that consumers even enrolled in a plan. Evidence further suggests that customers who realize they are being charged without authorization are not able to get refunded for their unwanted subscriptions. WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits to recover unauthorized charges and other damages on behalf of Experian users unwittingly roped into unwanted paid memberships. 

Consumers have complained that charges from Experian “just keep[] happening over and over,” and that customers were charged even though they “never entered [their] card info.” Other customers have complained that “Experian won’t let me log into my account to cancel my subscription,” and that consumers are charged even though they “did not sign up for their monthly service.”

If you are or were previously an Experian customer and you were charged without your knowledge or consent, had difficulty trying to cancel your membership, were not given an appropriate refund, or were not given the service you were promised, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Jolie Showerhead Autorenewal and Difficulty Canceling Investigation

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Wittels McInturff Palikovic is investigating numerous complaints regarding Jolie Showerhead’s potentially illegal practice of making it difficult and confusing to cancel their automatically renewing subscriptions to prevent consumers from stopping recurring payments to Jolie.

Jolie offers a subscription service to provide replacement filters to their showerheads.  Upon investigation, evidence suggests that Jolie may have designed its cancellation process so as to actually prevent Jolie subscribers from cancelling. These design techniques include over-complicated navigation menus, hiding cancellation options, requiring users to request cancellation multiple times, and requiring users to answer multiple questions before allowing them to cancel.

Consumer complaints accuse Jolie of using “false advertising” and “very misleading” business practices, with customers having “no faith in them.”  Some customers have described Jolie as “a total scam.”  Numerous consumers have reported difficulty successfully cancelling their Jolie subscriptions.

Throughout the process, Jolie uses what experts call “confirmshaming,” where cancelling users are bombarded with a laundry list of features they will lose if they cancel their memberships. Convoluted cancellation processes such as these do not benefit consumers and only serve to reduce cancellations and enable companies to continue to charge consumers for services that they no longer want. Tactics like the ones used by Jolie to prevent users from cancelling subscriptions have been named “dark patterns” by experts.

If you are or were previously a Jolie customer and experienced difficulty trying to cancel your membership, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Simpson Property Group and Simpson Housing Illegal Fee Investigation

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Wittels McInturff Palikovic is investigating numerous tenant complaints regarding Simpson Property Group’s and Simpson Housing’s practice of charging a wide range of potentially illegal fees to tenants.

Simpson describes itself as “one of the largest privately-held residential communities in the Southwest.”  Yet it allegedly charges its tenants a host of potentially illegal fees, such as application fees, various administrative fees, package fees, and utility fees, including fees for trash collection.

Tenants have complained of “massive issues with management” and have described the company as a “[t]errible soulless corporate real estate group,” “evil,” and “a nightmare.”  Other residents have noted that “all they care about is making a huge profit,” that they are “the definition of corporate greed!” and that “[t]hey are always finding some way to sneak in a fee.” 

Tenants report that when they complain about fees and other issues to the company, Simpson allegedly does not respond or is rude or dismissive of tenants’ concerns.  Tenants have said that “[t]his company does not return calls nor has any standard of service,” that “you won’t be able to get ahold of anyone,” and that when they try to call management, the phone line automatically “hangs up on you.”

If you are or were previously a tenant in any property owned or managed by Simpson Property Group or Simpson Housing and you have been charged suspicious fees, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

DraftKings Illegal Fee Investigation

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Wittels McInturff Palikovic is investigating numerous complaints regarding DraftKings’ practice of charging potentially illegal fees to consumers.

DraftKings offers a platform for sports betting, fantasy sports, and online casinos.  The services it offers vary by state according to state law.  Some states permit users to deposit money into their DraftKings account via credit card. 

Consumers may unwittingly deposit funds into their DraftKings account by credit card without realizing that they will be charged with large cash advance fees and a high rate of interest on those cash advance fees.  These fees can be substantial and DraftKings allegedly does not adequately disclose these fees before a customer makes a deposit.

DraftKings is likely aware of these fees but chooses not to disclose them in hopes that consumers will deposit funds into their DraftKings account unaware of the fees they may be charged.  DraftKings is unwilling to return these potentially illegal fees after they are incurred by unwitting customers.

Customers have noted that when trying to resolve disputes with DraftKings, “[c]ustomer support is useless” and describe customer service as “brutal,” a “nightmare” to deal with, and “the absolute worst I’ve seen of any company my entire life.”  Customers also allege the company “do[es] not care about their customers.”  DraftKings currently has an “F” rating from the Better Business Bureau.

If you are or were previously a DraftKings customer that deposited fees into your DraftKings account by credit card, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Greystar Real Estate Group Illegal Fee Investigation

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Wittels McInturff Palikovic is investigating numerous complaints regarding Greystar Real Estate Group’s practice of charging a wide range of potentially illegal fees to tenants.

Greystar describes itself as “a leading, fully integrated real estate company” with over $26.6 billion of assets under management and over 857,400 multifamily units.  Yet it allegedly charges its tenants a host of potentially illegal fees such as application fees, various administrative fees, package fees, and utility fees, including fees for trash collection.

Tenants have complained that Greystar is a “total scam of a company,” including because Greystar refused to provide an “itemized receipt or any sort of paper tracker” for its various fees.  Tenants have alleged that Greystar “cares more about getting their money than taking care of their tenants.”  Other tenants have described Greystar as “[c]orporate scum,” “the absolute worst,” and “a terrible management company.” 

When customers complain about fees and other issues, Greystar allegedly does not respond or is rude or dismissive.  Tenants have described that they “have called several times to try to dispute” potentially illegal charges, but “can never get anyone to email or call me back.”  Other tenants have described that “[t]hey’re basically telling me I will never get my [potentially illegal] fee back and it’s not their problem.”

If you are or were previously a tenant in any property owned or managed by Greystar and you have been charged suspicious fees, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Toyota bZ4X 12-Volt Battery Drain Investigation

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Wittels McInturff Palikovic is investigating a potential class action lawsuit involving the batteries in 2023–2024 model year Toyota bZ4X vehicles.  The Toyota bZ4X is an electric vehicle that is equipped with two batteries: a 12-volt battery (which starts the car) and a “drive” battery (which moves the car).  Consumers have reported issues with their 12-volt batteries unexpectedly draining over very short periods of time.  When the 12-volt battery is drained, the car will not start.  It also locks the wheels on the vehicle so it cannot be towed by a normal tow truck.

This alleged issue with the 12-volt battery can lead not only to out-of-pocket expenses for consumers but can potentially result in issues on the road as well.  Several consumers have reported being stranded after the 12-volt battery on their bZ4X was drained.  Others have reportedly had to purchase a 12-volt battery jump starter to keep on hand.

If you own or lease a 2023–2024 model year Toyota bZ4X vehicle and have experienced this battery drain issue, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  

WMP is a class action and complex litigation law firm driven by a strong sense of social responsibility and committed to achieving justice for our clients.  Our legal team has decades of experience and a proven track record of ground-breaking verdicts and significant settlements.  We have the resources to finance all of our cases and work on a contingency basis, which means our clients pay nothing at all unless we win. 

You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.  

Subaru Solterra 12-Volt Battery Drain Investigation

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Wittels McInturff Palikovic is investigating a potential class action lawsuit involving the batteries in 2023–2024 model year Subaru Solterra vehicles.  The Subaru Solterra is an electric vehicle that is equipped with two batteries: a 12-volt battery (which starts the car) and a “drive” battery (which moves the car).  Consumers have reported issues with their 12-volt batteries unexpectedly draining over very short periods of time.  When the 12-volt battery is drained, the car will not start.  It also locks the wheels on the vehicle so it cannot be towed by a normal tow truck.

This alleged issue with the 12-volt battery can lead not only to out-of-pocket expenses for consumers but can potentially result in issues on the road as well.  Several consumers have reported being stranded after the 12-volt battery on their Solterra was drained.  Others have reportedly had to purchase a 12-volt battery jump starter to keep on hand.

If you own or lease a 2023–2024 model year Subaru Solterra vehicle and have experienced this battery drain issue, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  

WMP is a class action and complex litigation law firm driven by a strong sense of social responsibility and committed to achieving justice for our clients.  Our legal team has decades of experience and a proven track record of ground-breaking verdicts and significant settlements.  We have the resources to finance all of our cases and work on a contingency basis, which means our clients pay nothing at all unless we win. 

You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.  

Asana Rebel Autorenewal Investigation

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Wittels McInturff Palikovic is investigating numerous complaints regarding Asana Rebel’s potentially fraudulent practices of enrolling customers in automatically-renewing subscriptions without their consent and making it difficult or impossible to cancel an account or autorenewal, thus continuing to charge customers without their permission and/or knowledge. 

Upon investigation, evidence suggests that Asana Rebel may have funneled users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers.  Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions in a timely manner or obtain refunds for unwanted services.  WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits to recover unauthorized charges and other damages on behalf of Asana Rebel users unwittingly roped into unwanted paid memberships. 

Consumers have complained that Asana Rebel was designed using “fraud-enabling business practices” which include a cancellation process that is a “never ending loop”—a form of deceptive practice used online to scam consumers.  Customers also describe Asana Rebel as “shady,” “sketchy,” and “a complete scam” and advise other consumers not to waste their money on the service.

If you are or were previously an Asana Rebel customer and you were charged without your knowledge or consent, or had difficulty trying to cancel your membership, or were not given the service you were promised, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Balance of Nature Auto Enrollment Investigation

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Wittels McInturff Palikovic is investigating numerous complaints regarding Balance of Nature’s potentially fraudulent practice of enrolling customers in expensive monthly plans that automatically charge recurring payments without consumers’ consent and making it difficult or impossible to cancel an account or autorenewal, thus continuing to charge customers without their permission and/or knowledge.

Upon investigation, evidence suggests that Balance of Nature may have funneled users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers.  Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions in a timely manner or obtain refunds for unwanted products.  WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits to recover unauthorized charges and other damages on behalf of Balance of Nature users unwittingly roped into unwanted paid memberships. 

Balance of Nature advertises and sells supplements, including their “Fruits and Veggies” products.  But consumers accuse Balance of Nature of numerous misleading practices, including obscuring the fact that their subscription automatically renews, luring consumers with discounts that are never applied to orders, and making it difficult to cancel their subscriptions, while refusing to issue refunds.  Consumers accuse Balance of Nature of being a “fraud” and a “scam” that “trap[s]” customers in a “financial loop.”  Consumers also accuse Balance of Nature of using “exceptionally misleading” tactics and “taking advantage of seniors.”

If you purchased products from Balance of Nature and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

WHOOP California Auto Renewal Investigation

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Wittels McInturff Palikovic is investigating complaints from California consumers regarding wearable fitness tracker company WHOOP and its potentially illegal practice of using consumers’ credit card or other payment information to automatically renew those consumers’ subscription memberships without their consent.  

Upon investigation, evidence suggests that WHOOP may have lured consumers into paid monthly subscription plans unknowingly, hiding the fact that monthly plans lock consumers into lengthy year-long contracts.  Consumers allege that WHOOP has “set up their membership program to trap people” and that WHOOP’s “very poor business practices” feel “like a scam” and are “misleading and unfair.” Consumer complaints further suggest that WHOOP makes it difficult to cancel subscriptions, including that “the company makes it extremely hard to find where in the app you can cancel your membership” and that talking to customer service is “a huge headache.”

WHOOP was found in 2012 and has raised nearly $405 million from tech investors, putting its valuation at $3.6 billion. Yet consumers charge that WHOOP relies on “a bait and switch model” and that WHOOP is “just trying to get as much monthly revenue as they can so that they look good on paper for their investors.”

WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of customers of WHOOP to recover unauthorized charges and other damages. 

If you are located in California and were enrolled into an automatically renewing WHOOP subscription without your consent, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Plexus Worldwide California Auto Renewal Investigation

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Wittels McInturff Palikovic is investigating complaints from California consumers regarding multi-level marketing diet supplement company Plexus and its potentially illegal practice of using consumers’ credit card or other payment information to automatically renew those consumers’ memberships and/or send them additional products without their consent.  

Upon investigation, evidence suggests that Plexus may have lured unsuspecting consumers into paying for an annual membership as part of Plexus’s Ambassador or VIP Customer programs and then continued to charge those consumers yearly without their knowledge or consent. Additional investigation suggests that Plexus may enroll VIP customers into expensive monthly product subscriptions without their consent. As one consumer put it, “each month I continue to receive the product that I do not want and my credit card is charged.” Another consumer wrote, “who knows how many other people . . . haven’t figured out [Plexus is] still taking their money.” 

Consumer complaints further suggest that Plexus makes it difficult to cancel memberships and autorenewing product subscriptions and that consumers either receive “no response” from the company when they attempt to do so or believe that they have successfully cancelled when they have not. According to one Plexus consumer, “they apparently make it difficult to cancel on purpose so they can still make money.”  Consumers further complain that they “keep getting sneaky charges” on their credit cards and Plexus is “another scam to steal your money” through “deceptive” and “fraudulent” business practices.

WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of California customers of Plexus to recover unauthorized charges and other damages. 

If you are located in California and were enrolled into an automatically renewing Plexus subscription without your consent, you are not alone! We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Vimeo Auto Enrollment Investigation

Wittels McInturff Palikovic is investigating numerous complaints regarding Vimeo’s potentially fraudulent practice of enrolling customers in free trials that automatically convert into pricey paid plans, charging recurring payments without consumers’ consent, then making it difficult and confusing to cancel those automatically renewing memberships to prevent consumers from stopping payments to Vimeo.

Upon investigation, evidence suggests that Vimeo may have lured users into paid subscription plans by offering a free month of service, deliberately hiding the fact that the free plan will automatically renew into an annual plan costing hundreds of dollars without further action by consumers.  Evidence further suggests that customers who realize they will be charged at the end of the trial are unable to cancel before being charged.  WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of Vimeo users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages. 

Consumers claim that Vimeo makes it intentionally difficult to cancel subscriptions in order to charge unwitting customers without their consent.  Vimeo customers accuse the company of charging customers hundreds of dollars even after they cancel their accounts.  Users also allege that Vimeo does not have an option to cancel accounts through its website, and emails to customer service are ignored or responses delayed until the customer is charged.  Consumers accuse Vimeo of being a “scam” that “should be sued.”  Consumers further claim that Vimeo makes in “impossible to cancel” accounts during the free trial period. 

If you were enrolled in Vimeo and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

ConEd Smart Meter Replacement No Access Fee Investigation

Wittels McInturff Palikovic is investigating numerous complaints regarding Con Edison’s potentially illegal $100 monthly “No Access Fee” charged to New York City residents in connection with ConEd’s installation of “smart meters” throughout the city. 

Upon investigation, ConEd claims on its website that it is reaching out to New York City residents approximately three months before it plans to replace energy meters in their neighborhoods.  For residents whose electric meters are located inside their home, ConEd’s website states that they must make an appointment to allow ConEd to access their meter, and ConEd further claims to have the authority to bill residents who do not make a meter replacement appointment $100 every month until the appointment is scheduled. 

Evidence suggests that ConEd may not have authority to charge the $100 monthly fee, rendering the $100 charges illegal.  Evidence further suggests that many residents who are charged the $100 fee never received notification from ConEd about scheduling an appointment but are charged the monthly fee regardless.  Other evidence suggests that ConEd’s notice to New York City residents is inadequate and many residents are being charged a large monthly fee for not recognizing or responding to ConEd’s inadequate disclosure. 

WMP has already filed other class actions against companies that have engaged in similar practices of charging illegal or inadequately disclosed fees and may file similar lawsuits on behalf of Con Edison customers who paid $100 “No Access” monthly fees for ConEd’s smart meter replacement program. 

If you are a Con Edison customer and were charged a $100 “No Access Fee” without notice, or with inadequate notice from ConEd, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

PureVPN Auto Enrollment Investigation

Wittels McInturff Palikovic is investigating numerous complaints regarding PureVPN’s potentially fraudulent practice of automatically enrolling customers in pricey paid plans and charging recurring payments without consumers’ consent, then making it difficult and confusing to cancel those automatically renewing memberships to prevent consumers from stopping payments to PureVPN.

Upon investigation, evidence suggests that PureVPN may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers.  Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through PureVPN.  WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of PureVPN users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages. 

PureVPN provides a VPN service that is intended to enhance online privacy.  But consumers accuse PureVPN of making it intentionally difficult to cancel their subscriptions, reporting that when attempting to cancel, customer service responds with “a ton of questions back” about “why” customers are seeking to cancel.  Consumers claim that this cancellation policy is “unethical” and call the company a “scam” that is run by “crooks.”  Consumers allege that PureVPN customer service is very difficult to get hold of, especially when trying to cancel an account.  Other consumers report that they bought “lifetime” accounts that PureVPN unilaterally reduced to multi-year accounts and is now seeking to charge those purchasers of “lifetime” accounts to continue using the VPN service. 

If you were enrolled in PureVPN and were charged recurring payments without your knowledge or consent, found it unreasonably difficult to cancel your account, or had your lifetime account reduced to a time-limited subscription, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

TorGuard VPN Auto Enrollment Investigation

Wittels McInturff Palikovic is investigating numerous complaints regarding TorGuard’s potentially fraudulent practice of automatically enrolling customers in pricey paid plans and charging recurring payments without consumers’ consent, then making it difficult and confusing to cancel those automatically renewing memberships to prevent consumers from stopping payments to TorGuard.

Upon investigation, evidence suggests that TorGuard may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers.  Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through TorGuard.  WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of TorGuard users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages. 

TorGuard provides a VPN service that is intended to enhance online privacy.  But consumers accuse TorGuard of charging them automatic payments without their knowledge or consent, claiming that the autorenewal function is “not clear in the original purchase.”  Some TorGuard customers report that even after contacting customer service, the company refuses to cancel their accounts and stop automatic payments.  Consumers further accuse TorGuard of being a “scam” that is run by “crooks.”  TorGuard customers allege that the company uses “shady customer service” representatives that intentionally frustrate users from getting a refund under TorGuard’s refund policy. 

If you were enrolled in TorGuard and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation.  Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

CyberGhost VPN Auto Enrollment Investigation

Wittels McInturff Palikovic is investigating numerous complaints regarding CyberGhost’s potentially fraudulent practice of luring customers in for so-called “free” trials, but in fact automatically enrolling customers in pricey paid plans and charging recurring payments.

Upon investigation, evidence suggests that CyberGhost may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers.  Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through CyberGhost.  WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of CyberGhost users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages. 

CyberGhost provides VPN services that are intended to enhance online privacy.  But consumers accuse CyberGhost of making it intentionally difficult to cancel their subscriptions.  Consumers allege that CyberGhost is a “rip-off” and a “scam” and even when users do manage to cancel their account, CyberGhost continues to charge them regardless.  Consumers also claim that CyberGhost’s “free” trial in fact requires an upfront payment with a “money back guarantee,” but CyberGhost makes it intentionally difficult to contact customer service and leaves users who thought they signed up for a free trial enrolled in the paid version of the service.

If you were enrolled in CyberGhost and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case.  You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.

Private Internet Access VPN Auto Enrollment Investigation

Wittels McInturff Palikovic is investigating numerous complaints regarding Private Internet Access’s potentially fraudulent practice of automatically enrolling customers in pricey paid plans and charging recurring payments without consumers’ consent, making it difficult to cancel an account or autorenewal, thus continuing to charge customers without their permission and/or knowledge.

Upon investigation, evidence suggests that Private Internet Access may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers.  Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through Private Internet Access.  WMP has already filed class actions against companies that have engaged in similar deceptive practices and may file similar lawsuits on behalf of Private Internet Access users unwittingly roped into unwanted paid memberships to recover unauthorized charges and other damages. 

Private Internet Access provides VPN services that are intended to enhance privacy online.  But consumers accuse Private Internet Access of obscuring the fact that the service automatically renews and making it intentionally difficult to cancel their subscriptions.  Consumers accuse Private Internet Access of being a “scam” that “steal[s] money” from customers.  Consumers further claim that Private Internet Access, despite having a 30 day money back guarantee, makes it impossible to actually obtain a refund.  Private Internet Access customers also accuse the company of providing “deliberately confusing” instructions on how to contact customer service, leaving customers unable to “get the support you need.”

If you were enrolled in Private Internet Access and were charged recurring payments without your knowledge or consent or found it unreasonably difficult to cancel your account, you are not alone!  We urge you to contact a class action attorney at WMP for a free case evaluation. Should a lawsuit be brought, there is no cost or fee involved in joining the case. You can contact us by clicking here, calling (914) 775-8862, or emailing us at case@wittelslaw.com.